Schurter Poland - Professnet

Executive Summary

Schurter Poland, the local branch of a Swiss manufacturer of electronic components, operates within a global organisation whose central IT department is headquartered in Switzerland. This means the local infrastructure must simultaneously satisfy the operational requirements of the Polish office and the strict technical and security standards imposed by corporate headquarters.

Professnet assumed full responsibility for the IT environment of the Polish branch, becoming the single point of contact for local users and a trusted technical partner in collaboration with the global IT team. Over the course of a multi-year engagement, several key initiatives were delivered: a multi-tier backup system was implemented, the entire IT infrastructure was migrated to a new office location, the network was modernised, and continuous day-to-day user support was maintained throughout.

The result of this partnership is a stable, secure, and globally compliant IT environment that supports the daily operations of the Schurter Poland team and enables the company to scale its activities without infrastructural constraints.

Years of Partnership

Users Supported

Response Time

Failure repair time

The Challenge: The Multi-Dimensional Needs of a Global Corporate Branch

Schurter Poland operated in an environment of considerable operational complexity. As a branch of an international organisation, it was required to simultaneously meet the needs of local users and adhere to the rigorous technological standards set by the global parent company. Prior to engaging Professnet, the company faced several co-existing challenges.

The Solution: An Integrated IT Management Model

Professnet implemented a fully integrated service model, assuming the role of strategic technology partner for the Schurter Poland branch. The scope of the engagement encompassed both ongoing administration and user support, as well as the delivery of complex infrastructure projects. The key areas of activity are described below.

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01 Phase

Phase 01

Comprehensive IT Infrastructure Management and User Support

Day-to-day environment administration and responsive support for office staff

Workstation configuration and preparation for new employees and equipment changes.
Local server maintenance: monitoring, updates, and resource management.
Network infrastructure administration: routers, switches, and WiFi access points.
Fortigate firewall management: rule configuration, signature updates, and security policy audits.
Installation and maintenance of endpoint security systems (ESET Endpoint Security).
Ongoing user support: fault diagnosis and resolution, peripheral hardware configuration.
Configuration and support of video conferencing systems for meeting rooms.
Mobile device security management for employees (F-Secure Mobile Security).
Support for the deployment and ongoing administration of Microsoft 365.

02 Phase

Phase 02

Implementation of a Multi-Tier Backup System

Eliminating the risk of data loss through automated backup with an offline copy

Analysis of data protection requirements and definition of the backup policy.
Deployment of Synology NAS as the central backup repository.
Configuration of automated, scheduled server backups.
Implementation of an additional offline copy on external media as protection against ransomware incidents.
Restore tests to verify the integrity and effectiveness of backup procedures.
Documentation of recovery procedures for internal purposes and headquarters requirements.

03 Phase

Phase 03

IT Infrastructure Migration to a New Office Location

Full execution of the IT environment relocation without loss of operational continuity

Analysis of the new location requirements and planning of the office network architecture.
Structured cabling installation: copper cabling, cable management routes, and labelling.
Installation of network outlets and configuration of patch panels in the server rack.
Rack setup and configuration: hardware mounting and cable management.
Configuration and optimisation of the WiFi network using Aruba Access Points.
Network infrastructure testing prior to go-live.
Physical transport and reinstallation of all IT equipment in the new location.
Preparation of workstations for all users.
Post-migration verification of the entire environment.

04 Phase

Phase 04

Network Infrastructure Modernisation and Integration with Headquarters

Aligning the environment with current security standards and global organisation requirements

Migration to next-generation Fortigate firewall: increased performance and expanded traffic filtering capabilities.
Deployment of HP Managed Switches (24-port) with full VLAN support.
VLAN segmentation configuration: segregation of user, management, and guest WiFi traffic.
Integration of local network infrastructure with the global Schurter corporate network.
Configuration coordination with the central IT department in Switzerland: IP addressing, routing, and VPN policy alignment.
Network architecture documentation in compliance with global organisation requirements.

Power Infrastructure Stability

The reliability of IT infrastructure extends beyond software and networking. During the long-term management of the Schurter Poland environment, the Professnet team identified a potential issue with the uninterruptible power supply system. Battery degradation in the UPS unit could, in a worst-case scenario, lead to an abrupt server shutdown and consequent data loss.

Thanks to proactive infrastructure monitoring, the issue was detected before it caused a failure. Remediation was carried out in two stages:

Deployment of the UPS EVER Sinline: providing protection for the server and active network equipment against power surges and prolonged supply interruptions.
Battery replacement after several years of operation: extending the service life of the unit and maintaining full power backup capacity.

Both actions were completed without any interruption to office operations and serve as a prime example of the Professnet approach to infrastructure management: acting on early warning signs before they escalate into failures.

Professnet Expert on the Project

For local branches of global corporations, the key is not only ensuring smooth day-to-day IT operations, but also the ability to respond rapidly to organisational changes, such as the relocation of an entire office. In the case of Schurter, we built an environment that meets the rigorous standards of the Swiss headquarters, while being managed locally, close to the users. This combination of global standards and local commitment is the foundation of our partnership.

Łukasz Tabaczek

CEO & Founder @ Professnet

Key Results & Business Impact

The partnership delivered measurable improvements across operational stability, data security, workplace efficiency, and compliance with corporate technology standards.

Stable IT Infrastructure

A reliable IT environment supporting the branch's daily operations, with continuous monitoring and rapid incident response.

Comprehensive Data Protection

A multi-tier backup system (NAS and offline copy) eliminates the risk of permanent loss of business-critical data.

Seamless Office Relocation

Full migration of the IT infrastructure to a new office location completed without any loss of operational continuity for end users.

Compliance with Headquarters Standards

Network infrastructure and security policies fully aligned with the requirements of the global Schurter IT department in Switzerland.

Unquantified Value

Beyond measurable results, the partnership has also delivered strategic benefits that cannot be expressed in numbers, yet have a significant impact on the organisation's day-to-day functioning.

Single Point of Contact

Professnet serves as the sole IT partner for the Polish branch: supporting users, administering infrastructure, and coordinating with the central IT department in Switzerland. This eliminates communication overhead and accelerates issue resolution.

Proactive Care

Deep, long-term knowledge of the environment allows the Professnet team to identify risks before they become failures, as demonstrated by the early detection of the UPS battery degradation issue.

Scalability Assurance

A modern, fully documented infrastructure with VLAN segmentation and an integrated security stack enables rapid onboarding of new employees and environment expansion without infrastructural bottlenecks.

Engagement Timeline

The partnership with Schurter Poland developed organically over the years. Each successive phase was a direct response to the company's growing needs and built upon the foundations established in the previous stage.

01 Phase

Phase 01

Start of Partnership: Managed IT and User Support

Assumption of responsibility for the IT infrastructure of the Polish branch. Workstation configuration, server administration, Fortigate firewall management, and day-to-day user support.

02 Phase

Phase 02

Backup System Implementation

Design and deployment of a multi-tier backup system based on Synology NAS and an offline copy on external media. Development of data recovery procedures and documentation.

03 Phase

Phase 03

IT Infrastructure Migration to a New Office Location

Full execution of the relocation: structured cabling of the new office, rack configuration, WiFi deployment (Aruba), physical transport and reinstallation of equipment, workstation preparation.

04 Phase

Phase 04

Network Modernisation and Integration with Global Infrastructure

Migration to next-generation Fortigate, deployment of HP managed switches, VLAN segmentation configuration, integration with the global Schurter network, and coordination with the central IT team.

05 Phase

Phase 05

Power Infrastructure Stabilisation and Endpoint Security

Deployment of UPS EVER Sinline, proactive battery replacement following detection of degradation. Implementation of ESET Endpoint Security and F-Secure Mobile Security for workstation and mobile device protection.

06 Phase

Phase 06

Workplace Development: Microsoft 365 and Video Conferencing

Support for the deployment and configuration of Microsoft 365, installation of video conferencing systems in meeting rooms, ongoing configuration of accessories and peripheral devices for staff.

Technologies and Solutions

As part of the partnership with Schurter Poland, Professnet has deployed and currently administers the following technology solutions:

Fortinet Fortigate / FortiWiFi

Next-generation firewall (NGFW): security policy management, traffic filtering, VPN, and integration with the global Schurter network.

HP Managed Switch 24-port

Managed network switch with full VLAN support, QoS configuration, and port-level monitoring.

Aruba Access Points

Enterprise wireless network infrastructure: SSID configuration, access policies, and signal coverage management.

Synology NAS

Central backup repository: automated server backups, restore management, and storage capacity administration.

ESET Endpoint Security

Workstation protection against malware, ransomware, and network threats, with centralised agent management.

F-Secure Mobile Security

Employee mobile device protection: encryption, remote wipe, and application security enforcement.

Microsoft 365

Productivity and communication platform: Exchange Online, Teams, SharePoint, OneDrive, licence and account management.

UPS EVER Sinline

Uninterruptible power supply for server and network infrastructure: protection against voltage surges and power outages.

CASE STUDY

Stable IT Infrastructure and Secure Corporate Network for a Local Branch of a Global Corporation

End-to-end IT management, office relocation, and network infrastructure modernisation for Schurter Poland, fully aligned with the standards of the Swiss headquarters.

Client:

Industry:

Core Services:

Infrastructure:

Executive Summary

Years of Partnership

Users Supported

Response Time

Failure repair time

The Challenge: The Multi-Dimensional Needs of a Global Corporate Branch

01

Ensuring Operational Continuity

02

Absence of a Data Protection System

03

Office Relocation Without Business Interruption

04

Compliance with the Global Organisation

The Solution: An Integrated IT Management Model

01 Phase

Phase 01

Comprehensive IT Infrastructure Management and User Support

02 Phase

Phase 02

Implementation of a Multi-Tier Backup System

03 Phase

Phase 03

IT Infrastructure Migration to a New Office Location

04 Phase

Phase 04

Network Infrastructure Modernisation and Integration with Headquarters

Power Infrastructure Stability

Professnet Expert on the Project

Łukasz Tabaczek

CEO & Founder @ Professnet

Key Results & Business Impact

Stable IT Infrastructure

Comprehensive Data Protection

Seamless Office Relocation

Compliance with Headquarters Standards

Unquantified Value

Single Point of Contact

Proactive Care

Scalability Assurance

Engagement Timeline

The partnership with Schurter Poland developed organically over the years. Each successive phase was a direct response to the company's growing needs and built upon the foundations established in the previous stage.

01 Phase

Phase 01

Start of Partnership: Managed IT and User Support

02 Phase

Phase 02

Backup System Implementation

03 Phase

Phase 03

IT Infrastructure Migration to a New Office Location

04 Phase

Phase 04

Network Modernisation and Integration with Global Infrastructure

05 Phase

Phase 05

Power Infrastructure Stabilisation and Endpoint Security

06 Phase

Phase 06

Workplace Development: Microsoft 365 and Video Conferencing

Technologies and Solutions

As part of the partnership with Schurter Poland, Professnet has deployed and currently administers the following technology solutions:

Fortinet Fortigate / FortiWiFi

HP Managed Switch 24-port

Aruba Access Points

Synology NAS

ESET Endpoint Security

F-Secure Mobile Security

Microsoft 365

UPS EVER Sinline

Do you need reliable IT management for your local branch?

If you manage a local office that must meet the requirements of a global organisation, get in touch. We will help you build a stable, secure, and standards-compliant IT environment.

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