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Managed Infrastructure Services & 24/7 Maintenance

We replace reactive "break/fix" support with proactive, KPI-driven infrastructure management. You entrust 100% of your IT operations to us, ensuring your environments are stable, secure, and always available.

Stabilize your operations
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The challenge: the hidden cost of "Silent Failures"

Are your internal developers wasting hours debugging server outages instead of shipping code? Treating infrastructure maintenance as an afterthought is not a strategy; it is a liability.

The "3 AM Alarm" syndrome

Without a dedicated 24/7 team, your best engineers are waking up in the middle of the night to restart services, leading to burnout and churn.

Invisible accumulation

Unpatched vulnerabilities and log files pile up silently. A single missed security patch can leave your database exposed to ransomware.

Reactive Firefighting

If you are only fixing things when users complain, you are already losing revenue.

Lack of Accountability

When the site goes down, does everyone point fingers?

Disaster recovery nightmare

If your primary region failed right now, would your failover actually work, or is the documentation outdated?

If the answer is "I don't know," you are at risk.

The solution: Total IT Ownership (KPI-Based)

We treat your infrastructure exactly like a mission-critical asset: monitored continuously, patched proactively, and optimized for performance. This shifts your operations from reactive "firefighting" to proactive Stability Engineering.

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100% Responsibility

We take full ownership. You hand over the keys; we handle the alerts, the upgrades, and the incidents.

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KPI-Based Settlements

We don't just bill for hours; we bill for results. Our contracts are tied to strict Key Performance Indicators (e.g., 99.9% Uptime, <15 min Response Time). If we miss the target, you pay less.
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Zero-touch Maintenance

We enforce a strict schedule for patching and updates.
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Security & Compliance

We manage the perimeter. Firewall rules, SSL certificates, and OS hardening are checked daily against compliance standards.

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Environmental Continuity

We ensure production, staging, and dev environments remain consistent and available, preventing the "it works on my machine" drift.

01

Choose Internal Hiring if

You have the budget to hire, train, and retain a team of 5+ DevOps engineers to cover 24/7 shifts.
  • This offers total control but requires massive management overhead and salary costs.

02

Choose Our Managed Service if

You want enterprise-grade reliability for a fraction of the cost of building an internal NOC (Network Operations Center).
  • We provide a full team of experts who are already trained, tooled, and ready to respond.
  • It is the cleanest path for companies focusing on product growth, not server management.

The dilemma: Internal Hiring vs. Managed Partner?

We don't force a model on you. We analyze your needs to recommend the right approach.

How it works: the maintenance loop

We build a feedback loop that detects issues before they impact your users.

Contact us

01

Continuous Monitoring (The Watchtower)

  • Full Observability: We implement deep monitoring agents (Application Insights, Datadog, Prometheus) to track CPU, RAM, Latency, and Error Rates.
  • Synthetic Transactions: We run automated "fake user" bots through your checkout process every minute to ensure the system is actually working, not just "up."

02

Incident Response (The Action)

  • Alert Triaging: Our system filters out noise. We only wake up for real problems.
  • Automated Remediation: Common issues (like a full disk or a stuck service) are fixed automatically by our scripts without human interference.
  • Root Cause Analysis (RCA): After every major incident, we provide a report explaining why it happened and how we prevented it from happening again.

Technology stack: modern operations tools

We use the industry-standard toolchain to protect your uptime.

Orchestration

Terraform or Ansible for configuration management

Monitoring & Logging

Azure Monitor, Grafana, and ELK Stack for visibility.

Ticketing & SLAs

Jira Service Desk or ServiceNow for tracking requests and measuring KPI performance

Security

Microsoft Defender for Cloud and Sentinel for threat detection.

Scripting

PowerShell Core and Python for automation logic.
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Professnet is officially certified for: ISO 27001

ISO certifications reflect our focus on delivering reliable and secure technology services.
iso-iec 27001-2022 certified
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Tier-1 Partner

Direct collaboration with Microsoft engineers

16 Years

Experience in system design

ISO 27001

Certified information security

< 15 min

Critical incident response time (SLA)

Business value: Peace of Mind

Maintenance is an investment that pays dividends in reputation and stability.

  • Focus on Business: Free your developers from operations tasks. They build features; we keep the lights on.
  • Financial Predictability: With fixed monthly costs and KPI-penalties, your IT spend becomes predictable.
  • Eliminate Drift: Ensure production matches staging exactly, every time.
  • Instant Recovery: We maintain the backups and the disaster recovery runbooks, testing them regularly to ensure they work.

Deliverables: your maintenance assets

Deliverable

Technical specifications

Monthly Service Report

A detailed PDF showing Uptime stats, Incidents resolved, and performance against agreed KPIs.

Live Dashboard

Real-time access to Grafana/Azure boards showing the health of your system 24/7.

Runbook Repository

Documentation: "How-to" guides for troubleshooting specific application errors and restart procedures.

Security Patch Log

Audit trail confirming that all servers have the latest OS and security updates applied.

Engagement timeline: taking over the helm

Week 1

Audit & Knowledge Transfer

We review your current infrastructure, access controls, and documentation. We set the baseline KPIs.

Week 2

Tooling Implementation

We install our monitoring agents, set up the alerting thresholds, and configure the backup schedules.

Week 3

Stabilization & Go-Live

We take over "Page Duty." We resolve existing backlog issues (technical debt) and begin the 24/7 watch.

Why partner with us?

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We are heavily invested

We settle accounts based on performance. If we fail to keep your site up, we lose money. Our incentives are perfectly aligned with yours.

Pragmatic advice

We won't recommend expensive re-platforming if a simple optimization fixes the stability issue.

Training focus

We don't just fix the server; we explain to your developers how their code caused the memory leak.

We leave you with the data

You always have access to the logs and the metrics.

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What our customers say about us

Their professionalism, reliability, and commitment to each project ensure that every collaboration runs smoothly and efficiently. I wholeheartedly recommend Professnet as a solid and competent business partner.

Mariusz Duczek

Managing Director @ SCHURTER

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Thanks to their skills in system integration and technological consulting, we have significantly improved our operational processes. Projects are executed not only on time but with the utmost care.

Jarosław Sojewski

Managing Director @ FOMAR Friction

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The professionalism of the team, their quick response to our needs, and in-depth analysis have enabled us to optimize our cloud environment and enhance its security. We confidently recommend Professnet as a solid technology partner.

Maciej Kromkowski

Board Member @ Power21

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Case studies

From Local Server Room to Global Cloud

How abcgo.pl Reduced Costs by 40% and Secured Client Financial Data.

ERP System:

enova365

Technologies:

Microsoft Azure, Azure Virtual Desktop (AVD), SQL Database

Key Achievement:

40% OPEX Reduction
Read more
hero-administracja-serwerami
hero-m365
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Building a resilient security architecture

How KZBS secured the ecosystem of 500+ cooperative banks against modern threats.

Sector:

Banking / Public Trust

Scale:

500+ Associated Banks

Key Compliance:

NIS2, DORA, GDPR, ISO 27001
Read more

FAQ

No. You maintain administrative access and ownership of all accounts. We act as the operators, but you own the assets. We provide full transparency via audit trails.

We handle it. Our SLA (Service Level Agreement) guarantees a response time (e.g., 15 minutes). You will see the ticket created and resolved in the morning report, or we will escalate to you only if strictly necessary.

We define them together during Week 1. Common KPIs include: System Availability (e.g., 99.9%), API Latency (<200ms), and Time to Resolve Critical Tickets (<1 hour).

Yes. We support hybrid environments. We monitor physical servers just as effectively as Azure VMs.

Technology Partners

cisco
citrix
dell
eset
fortinet
fujitsu
hpe
huawei
jabra
lenovo
manage-engine
microsoft
oracle
palo-alto
redhat
symantec
trend-micro
vmware
xerox
cisco
citrix
dell
eset
fortinet
fujitsu
hpe
huawei
jabra
lenovo
manage-engine
microsoft
oracle
palo-alto
redhat
symantec
trend-micro
vmware
xerox
cisco
citrix
dell
eset
fortinet
fujitsu
hpe
huawei
jabra
lenovo
manage-engine
microsoft
oracle
palo-alto
redhat
symantec
trend-micro
vmware
xerox
cisco
citrix
dell
eset
fortinet
fujitsu
hpe
huawei
jabra
lenovo
manage-engine
microsoft
oracle
palo-alto
redhat
symantec
trend-micro
vmware
xerox
cisco
citrix
dell
eset
fortinet
fujitsu
hpe
huawei
jabra
lenovo
manage-engine
microsoft
oracle
palo-alto
redhat
symantec
trend-micro
vmware
xerox
cisco
citrix
dell
eset
fortinet
fujitsu
hpe
huawei
jabra
lenovo
manage-engine
microsoft
oracle
palo-alto
redhat
symantec
trend-micro
vmware
xerox

We are always happy to talk

Reach out to us about a project, consultation, or to explore other collaboration opportunities.

portrait Lukasz Tabaczek

Lukasz Tabaczek

CEO
professnet@professnet.pl
+48 516 524 227
Schedule a meeting
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Elektronowa 2d (4 floor)
03-219 Warsaw
P O L A N D
VAT ID: PL 5242 793 610

Cloud & Infrastructure:

Migration & Repatriation Azure Landing Zone Secure Connectivity Intune & Device Management

Apps, Data & AI:

App Modernization Factory Serverless & Event-Driven Azure DevOps & IaC Private RAG (GenAI)

Security & Compliance:

Managed SOC Identity & Entra ID DevSecOps (SSDLC) Security Consulting

Managed Services:

Managed Infra (24/7) Co-Managed Azure Managed Compute (VMs) Data Lifecycle & Archive

Assessments:

Azure 3D Assessment NIS2 & DORA Audit AI Readiness Check App Mod. Assessment AKS Health Check

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